Return Policy
We have a 30-days return policy, which means you have 30 days from the date of delivery to return your item.
To be eligible for a return, your item must be in the same condition that you received it, unworn, unwashed, and have original tags attached and in its original packaging. We are not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.
To start a return, please contact us at help@nanavafashionstore.com
If your return is accepted, we’ll send you an instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
The following items are considered "Final Sale" and cannot be returned for a refund:
- Headwear (Caps, Beanies)
- Socks
Damaged, defective, or incorrect items
Damaged, defective, or incorrect items must be reported within 14 days of delivery.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we’ve approved your return, please contact us at help@nanavafashionstore.com. Please note that the shipping cost is not subject to a refund.
Reserved Rights Regarding Returns
We reserve the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:
- An irregular or excessive returns history indicative of "wardrobing;"
- An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or
- Potential fraudulent or criminal activity.
Similarly, we reserve the right to refuse service (both in-store and online) to any customer or entity, due to similar actions as noted above.